Shipping policy
At Urban Tamba, we are committed to delivering your handcrafted products safely and efficiently.
Order Processing
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Timeline
Estimated delivery time:
- Metro Cities: 3–7 Business Days
- Other Cities & Towns: 5–10 Business Days
- Remote Locations: 7–12 Business Days
Delivery timelines may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) will be displayed during checkout before payment.
Urban Tamba may offer free shipping on selected products or promotional campaigns.
Order Tracking
Once your order has been dispatched, tracking details will be shared via Email or SMS.
Delivery Address
Customers are responsible for providing accurate delivery details.
Urban Tamba shall not be responsible for delays or failed deliveries caused by incorrect address information.
Delayed Deliveries
While we strive for timely delivery, delays caused by courier partners, weather, natural disasters, strikes, or government restrictions are beyond our control.
Damaged Package
If your package appears damaged during delivery:
- Do not accept the parcel if it is visibly tampered with.
- Immediately contact our customer support.
- Record an unboxing video before opening the package.
Lost Shipments
If your order is marked as delivered but you have not received it, please contact us within 48 hours.
We will coordinate with the courier partner to investigate the issue.
Contact
📞 +91 8287991962
