Terms of service
Welcome to Urban Tamba. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.
1. General
Urban Tamba reserves the right to modify, update, or discontinue any part of the website, products, services, pricing, or policies without prior notice.
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
2. Product Information
We strive to display our products, colors, descriptions, and specifications as accurately as possible. However, due to screen settings, lighting conditions, photography, and handcrafted production methods, slight differences may occur.
As our products are handcrafted, minor variations in:
- Color
- Texture
- Finish
- Stitching
- Grain
- Natural markings
are normal characteristics of handmade craftsmanship and shall not be considered manufacturing defects.
3. Pricing
All prices displayed on the website are in Indian Rupees (INR).
Urban Tamba reserves the right to modify prices at any time without prior notice.
In case of pricing errors caused by technical issues or human error, we reserve the right to cancel affected orders and issue a full refund where applicable.
4. Order Acceptance
Placing an order does not guarantee acceptance.
Urban Tamba reserves the right to:
- Cancel any order
- Limit product quantities
- Refuse service
- Cancel suspicious or fraudulent transactions
without prior notice.
5. Payment
We accept payments through secure third-party payment gateways.
Urban Tamba does not store your debit card, credit card, UPI, or banking information.
All transactions are encrypted using industry-standard security protocols.
6. Shipping
Orders are processed according to our Shipping Policy.
Delivery timelines are estimated and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Government restrictions
- Force majeure events
Urban Tamba shall not be liable for delays beyond our reasonable control.
7. Exchange Policy
Urban Tamba follows an Exchange Only Policy.
We do not offer refunds after successful delivery.
Exchange requests will only be accepted within 7 days of delivery under the following circumstances:
- Damaged product
- Manufacturing defect
- Incorrect item received
To process an exchange request, customers must provide:
- Complete unboxing video
- Product images
- Original packaging
- Order details
Products must remain unused, unworn, and in original condition.
8. No Refund Policy
Urban Tamba does not provide refunds after successful delivery.
Approved claims will be resolved through replacement or exchange only, subject to product availability.
9. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Brand Name
- Product Images
- Videos
- Graphics
- Designs
- Product Descriptions
- Website Layout
- Text Content
is the exclusive property of Urban Tamba and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.
10. User Responsibilities
By using this website, you agree not to:
- Provide false information
- Use the website for unlawful purposes
- Attempt unauthorized access
- Distribute malware or harmful code
- Copy website content without permission
- Interfere with website functionality
Violation of these terms may result in suspension or permanent restriction of access.
11. Limitation of Liability
Urban Tamba shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use of the website
- Product misuse
- Delayed delivery
- Website interruptions
- Third-party service failures
- Technical issues beyond our control
Our total liability shall not exceed the value of the purchased product.
12. Third-Party Links
Our website may contain links to external websites for customer convenience.
Urban Tamba does not endorse or assume responsibility for the content, privacy practices, or policies of third-party websites.
13. Force Majeure
Urban Tamba shall not be held responsible for delays or failure to perform obligations caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Fire
- Pandemic
- Government restrictions
- Internet outages
- Transportation disruptions
- Labor strikes
14. Privacy
Your use of this website is also governed by our Privacy Policy.
By using Urban Tamba, you consent to the collection and use of your information as described in our Privacy Policy.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India.
16. Changes to Terms
Urban Tamba reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon publication on the website.
Customers are encouraged to review this page periodically.
17. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Urban Tamba
📧 Email: urbantambaindia@gmail.com
📞 Phone: +91 8287991962
